Privacy policy
At SWYbrand d.o.o, we value the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal data we gather from individuals visiting and using our online store, in accordance with the laws of the European Union (EU). Please read this policy carefully to understand our practices regarding your personal data and how we handle it.
- Information We Collect
1.1 Personal Information: When you visit and make a purchase on our online store, we may collect certain personal information, such as your name, email address, shipping and billing address, phone number, and payment details. We collect this information to process your orders, communicate with you, and provide efficient customer support.
1.2 Usage and Technical Information: We may also gather information about your device, browser, IP address, and how you interact with our website. This data helps us improve our website's functionality, p your experience, and ensure the security of our online store.
1.3 Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience and website traffic and understand your preferences. You can manage your cookie preferences through your browser settings or the cookie banner that appear on your first visit of our website
1.4 Cookies used by this website: On the following link, you can find a list of cookies used on this website and their purpose. Cookies and purpouse
- Use of Personal Information
2.1 Order Processing and Fulfillment: We use the personal information you provide to process your orders, f your purchases, and deliver them to your preferred shipping address. This includes communicating with you about your order status and providing necessary updates.
2.2 Customer Support: We may use your personal information to respond to your inquiries, provide customer support, and address any issues you may have with our products or services.
2.3 Marketing Communications: With your consent, we may send you promotional emails or newsletters about our products, special offers, abandoned checkouts or upcoming events. You can opt out of receiving such communications at any time by following the unsubscribe instructions included in the emails or contacting us directly.
2.4 Legal Compliance: We may use and disclose your personal information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests. This includes protecting our rights, privacy, safety, and property, as well as those of our customers and the public.
- Data Retention and Security
3.1 Data Retention: We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
3.2 Data Security: We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or electronic storage is 100% secure. Therefore, while we strive to protect your data, we cannot guarantee its absolute security.
- Disclosure of Personal Information
4.1 Third-Party Service Providers: We may share your personal information with trusted third-party service providers who help us operate our business, such as payment processors, shipping companies, and email service providers. These service providers are only permitted to use your personal data on our behalf and are obligated to keep it confidential.
4.2 Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid legal requests, such as subpoenas, court orders, or government investigations.
- Your Rights
5.1 Access and Correction: You have the right to access and correct any inaccuracies in your personal information. You can do this by logging into your account or by contacting us directly.
5.2 Data Portability and Deletion: Subject to certain legal exceptions, you have the right to request a copy of your personal data in a structured, machine-readable format, as well as the right to request the deletion of your personal information.
5.3 Marketing Communications Opt-Out: You can opt out of receiving marketing communications from us at any time by following the instructions provided in the emails or contacting us directly.
6. Changes to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post the revised version on our website and indicate the date of the last update. We encourage you to review this policy periodically.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, puch with us at [insert contact information].
Effective Date: [insert effective date] Last Updated: [insert last updated date]